Welcome to Cheap Furniture Store’s FAQ page! We’ve compiled answers to the most common questions about our affordable furniture, delivery options, and customer service. Can’t find what you need? Contact us at [email protected].

Product Questions

1. What types of furniture do you specialize in?
We focus on affordable, space-saving furniture for every room including bakers’ racks, bar furniture, bedroom sets, home office solutions, and dining collections. Our products are designed for urban dwellers and budget-conscious homeowners looking to transform their spaces without breaking the bank.
2. Is assembly required for your furniture?
Most of our furniture features easy-to-assemble designs with clear instructions included. We focus on flat-pack delivery to keep costs low for our customers.
3. How can I be sure the furniture will fit my space?
All product pages include detailed dimensions. We recommend measuring your space carefully before ordering and comparing with our product specifications.

Shipping & Delivery

4. What shipping options do you offer?

We offer two convenient shipping methods:

  • Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with real-time tracking
  • Free Shipping: 15-25 business days via EMS for orders over $50

Processing time is 1-2 business days for all orders.

5. Do you ship internationally?
Yes! We ship globally except to some remote areas in Asia. All customs and duties are calculated upfront so there are no surprise fees.
6. What if I’m not home when my delivery arrives?
Carriers will typically leave packages at your door or with a neighbor. For larger items, they may call to schedule a specific delivery time.

Returns & Exchanges

7. What is your return policy?
We offer hassle-free returns within 15 days of delivery for a full refund. Items must be in original condition with all packaging materials.
8. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.

Payment & Account

9. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
10. Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store full credit card numbers on our servers.
11. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.

Customer Service

12. How can I contact customer service?
Our US-based support team is available via email at [email protected]. We typically respond within 24 hours.
13. What are your business hours?
Our customer service team is available Monday-Friday, 9AM-5PM Mountain Time.
14. Where is your company located?
Our warehouse and headquarters are located at:
1705 Sun Valley Road, OLNEY SPRINGS, US 81062

Still have questions? We’re happy to help! Email us at [email protected] or browse our affordable furniture collections to find the perfect pieces for your home.