All our products ship one of two ways. For Items that meet UPS shipping Dimensions, these items will be shipped via UPS. Items that meet these dimensions include all patio sets and Memory foam mattresses, pillows or pads. Once the Item has shipped which is typically within 5-7 business days we will email you a ups tracking number so that you can track the package.
If the item is too large for UPS shipping dimensions, we will ship the Item LTL (LEss than truckload) via one of our shipping partners. THe items that exceed the UPS Dimensions are the futons, trundle beds, sofas, etc. The items will arrive on a pallet with residential delivery which typically will require them calling ahead to schedule a delivery time. The truck will come with a liftgate to off load the merchandise. The delivery company will only drop off the item to your curb or driveway. It will be your responsibility to bring the items into your home. Once the item is shipped we will email you a PRO number (essentially the tracking number for LTL shipments) as well as the trucking company that it shipped with. These items also ship 5-7 days after the order is shipped.
Once the items are shipped all sales are final. we do not have a way to return items or refund items once they have been shipped out.